Assignment:
Question 1. What is service blueprinting, and how does service blueprinting work with operational efficiency and the customer service experience? Be specific and include real-life scenarios as examples to support your reasoning.
Question 2. Identify the most frequent problems that are encountered during the development of an effective communication program. Describe how each problem may be avoided or resolved.
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format.