Problem
Imagine you are being considered for a managerial position at a local health care facility. Due to scheduling, your interview will take place over a video call and the health care facility team members for the interview sent you the major interview prompts ahead of time for you to prepare. The job description emphasizes the needs for quality assurance through tracking outcomes and analyzing the data, so a significant component of your interview will be describing the process of tracking outcomes and improving quality and safety.
A. What are the impacts of external and internal standards? How would you ensure these are met?
B. What is the role of continuous improvement in quality and safety? How could you ensure this process is occurring?
C. What are approaches for employee development in quality and safety? How would you plan this for your own team?
D. What is technology's role in quality and safety? How could you use Microsoft® Excel® to help your team stay on track?