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What is one method that you have used to gather the voc

Discussion Post: Voice of the Customer

What is one method that you have used to gather the voice of the customer (VOC)? What were the strengths and weaknesses of that method for gathering VOC information?

The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.

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