1. What is meant by the term interpersonal skills? Give some examples of interpersonal skills, and explain why they are important.
2. Which of the following statements is true of setup time?
A. It is independent of order size for manufacturing work orders.
B. It varies with the volume of work orders.
C. It is the most insignificant part of total system capacity.
D. It is usually the same for manufacturing and service-providing applications