What is meant by the customers perspective of quality the


1. How can we be good bosses and improve some of these negative wellness statistics? Can we help our own bosses to be better as well?

2. What is meant by the customer's perspective of quality? The producer's perspective? How do these perspectives relate to customer-focused quality?

3. Discuss the elements of a sustainability program, and why is each important?

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Operation Management: What is meant by the customers perspective of quality the
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