What are the two channels and three different directions supervisors can take to communicate? You have just been promoted to police sergeant for the patrol division. In which direction would you find it most difficult to communicate as a police supervisor (up, down, or across/diagonally)? Explain why.
What is meant by "empathetic listening"? What is the first step in listening empathetically? Under what conditions is it needed the most? Describe a situation when you have listened empathetically.