What is guiding their behavior what concept best describes


Recently, two analysts just out of college have joined your systems analyst ‎group at the newly formed company, Mega Phone. When talking to you ‎about the group, they mention that some things strike them as odd. One is ‎that members seem to look up to two group leaders, Bill and Penny, not ‎just one.‎ Their observation is that Bill seems pretty relaxed, whereas Penny is always ‎planning and scheduling activities. They have also observed that everyone ‎‎“just seems to know what to do” when they get into a meeting, even though ‎no instructions are given. Finally, they have remarked on the openness of ‎the group in addressing problems as they arise, instead of letting things get ‎out of hand.‎ a.‎ By way of explanation to the new team members, label the types of ‎leaders Bill and Penny appear to be, respectively.‎ b.‎ Explain the statement that “everyone just seems to know what to do” . ‎What is guiding their behavior?‎ c.‎ What concept best describes the openness of the group that the new ‎team members commented on?‎

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Operation Management: What is guiding their behavior what concept best describes
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