Problem 1: What is guest registration? How is guest registration similar and different between different parts of the tourism industry? (Airlines, Hotels, Car Rental, etc.) 3 similarities & differences.
Problem 2: What is the registration card? Give an example. Why is it important for the guest to sign a registration card?
Problem 3: What is the difference between the Front Office & the Front Desk? With examples of each.
Problem 4: What is a concierge? How is a concierge different from a receptionist?
Problem 5: Why do hotels prefer to use the word housekeeper instead of chambermaid? Do you agree? (Give reason)