Assignment:
This is an example of a "flame" exchanged through electronic mail in an organization. It resulted in a few more messages and seriously damaged the working relationship of the two employees. Their conflict affected their job performance and extended to other parts of the organization, taking up significant time and money. Both employees ended up in a supervisor's office.
Please see attachment for the case study. Please help with this questions:
1. Please comment on the two memos. What could be done to handle this flaming exchange in a more effective manner?
2. What is "flaming"? How email can flame exchanges between two people can involve the whole organization, consuming significant time and money?
3. What are characteristics of email messages versus other types of communication (e.g., telephone, face-to-face, etc.)? What are important things to remember when using different kinds of communications?
Attachment:- Case Study.rar