What is customer touchpoint discuss everything about it, Operation Management

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What is customer touchpoint discuss everything about it

1. What is customer touchpoint ? Discuss everything about it and its application in the real business world.

2. What specific resources and capabilities does your company possess that would make it attractive to diversify into related businesses? Indicate what kinds of strategic fit benefits could be captured by transferring these resources and competitive capabilities to newly acquired related businesses. The company is a NURSING HOME.

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