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What is crm what is tqm why are they important to an

Management theory and practice

• Describe horizontal and vertical structure. What type of structure is your organization? Would you change it or do you feel that it is working?

• What is CRM? What is TQM? Why are they important to an organization? Do you feel that your current organization or a past organization follows CRM and TQM?

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HR Management: What is crm what is tqm why are they important to an

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