1. What should you do if your own standards about fairness differ from those of the organization or person on whose behalf you are negotiating? Are you obliged to lower (or raise) your personal standards in such a case?
2. What is conflict? In detail, in what ways are managers involved in conflict?
3. In the context of direct conflict management approaches, what are assertiveness and cooperativeness? How are they related to each of the five basic direct conflict management approaches?