Assignment
You should work on this assignment as you go through the assigned readings and chapters in your textbook. Avoid copying directly from the text. Your responses should be in your own words, with your own thoughts, opinions, interpretations, examples, and conclusions.
If you take information from the text (and you will), you must cite the book as your resource. If you take text directly from our book, you must put this text in quotation marks and cite our book as your resource.
Chapter 12
1.Distinguish between an unstructured, a semistructured, and a structured decision. Which level of manager or employee generally makes each type of decision?
2.Give an example of each type of decision referenced in #1.
3.The four stages in decision making include: Intelligence, Design, Choice and Implementation. Which question does each stage ask?
4.Managerial roles interpersonal roles, informational roles and decisional roles. Select one role and describe how managers perform in this role.
5.What is business intelligence and business analytics?
6.Explain how eBay analyzes and uses big data.
7.What is a pivot table and how is it used in business decisions?
8.The balanced scorecard is defined as a framework for examining a firm's strategic plan and goals. The scorecard focuses on measured performance in four areas: financial, processes, customers and learning and growth. What is the definition of key performance indicators (KPIs)? Give an example of a KPI and how it's used.
Chapter 13
9.Information technology supports four basic areas of organizational change: automation, rationalization, business process redesign and paradigm shifts. Describe how IT supports automation.
10.Total Quality Management (TQM) and Six Sigma are two business processes that promote quality in an organization. Describe these two processes.