Question 1 What is another name for Internet-based computing?
World Wide Web
Protocol computing
Cloud computing
Virtualization
Question 2 __________ is a protocol for sending and receiving messages asynchronously across the Internet.
SNMP
SIP
SMTP
HTTP
Question 3 __________ is a business financial transaction conducted electronically.
Enhanced customer service delivery
E-commerce
Application integration
E-business
Question 4 ___________ is the act of finding and tracking people electronically.
Cyberstalking
Social engineering
Scamming
Blackmailing
Question 5 Which of the following is not a common phase of customer life cycle management?
Retention
Inception
Acquisition
Conversion
Question 6 Which term describes the integration of real-time communication services?
Integrated Web services
Unified messaging
Integrated social networking
Unified communications
Question 7 Software that executes on two or more computers in a network is a __________ application.
Client/server
Distributed
Peer to peer
Mainframe
Question 8 Which of the following is the most likely application found in a mainframe computer?
Database
Weather forecasting
Web hosting
Web server
Question 9 Which term describes the integration of different electronic messaging and communication media into a single interface?
Business communication
Unified messaging
Unified presence
Personal communication
Question 10 Your company wants to set up a Facebook page, post some informational content each day about your products or services, and manage comments left by visitors. Which of the following is being described?
Unified collaborative communications (UCC)
Blogging
Virtual community
Chat room