What is an sla how is network availability calculated-, Computer Networking

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What is an sla how is network availability calculated-

1. Several important statistics related to network uptime and downtime are discussed in this chapter. What are they and why are they important?

2. What is an SLA? How is network availability calculated?

3. What is problem escalation?

4. What are the primary functions of end user support?

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Computer Networking: What is an sla how is network availability calculated-

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