What is a hidden gem or something that few would notice in


Question: What is a "hidden gem" or something that few would notice in Customer relationship management, that you find to be noteworthy/critical/game-changing/enlightening/etc., and why? ? The response must be typed, single spaced, must be in times new roman font (size 12) and must follow the APA format.

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Dissertation: What is a hidden gem or something that few would notice in
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