What is a cause-and-effect diagram what is its primary


1. What is a cause-and-effect diagram? What is its primary purpose?

2. What are the main causes of quality problems depicted in a typical cause-and-effect diagram for manufacturing operations?

3. What is a Pareto chart? What is its function?

4. Define the terms customer-response time, manufacturing-lead (manufacturing cycle) time, and
cycle time efficiency (also known as throughput time ratio or process cycle efficiency).

5. As explained in the chapter, many organizations today are embracing the notion of total quality management (TQM), that is, they are attempting to secure competitive advantage through quality across all areas of the value chain. Discuss the role that management accounting can play to support the goal of TQM. (Hint: Use Exhibit 17.2 as a reference point.)

6. Define what is meant by the term relevant financial information (for decision-making purposes). Within the context of quality-related spending and investments, list some of the more important benefits (cost savings and revenue gains) that organizations can anticipate.

7. From a design standpoint, what are some desirable characteristics of a cost of quality (COQ) report- ing system? That is, if you were to design such a system from scratch, what would the key attributes of the system be?

8. Of the four categories in a COQ report, which category of quality cost is the most damaging to the organization? Why is this the case?

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4/27/2016 6:48:29 AM

Response to all management questions illustrated below in an essay, paragraph format using Times New Roman font by applying all the rule of APA. Q1. Determine the cause-and-effect diagram? As well determine its primary purpose? Q2. Write down the main causes of the quality problems depicted in the typical cause-and-effect diagram for manufacturing operations? Q3. Describe Pareto chart? Determine its function? Q4. State the term customer-response time, manufacturing-lead (or manufacturing cycle) time, and cycle time efficiency (as well termed as throughput time ratio or process cycle efficiency). Q5. As described in the chapter, most of the organizations nowadays are embracing the notion of total quality management, which is, they are trying to secure competitive benefit via quality across all regions of the value chain. Describe the role that management accounting can play to support the objective of TQM.