What is a business process why is adopting a process view


1. Which one of the Deming's 14 points do you think is the most critical for the success of a TQM program? Why?

2. What is a business process? Why is adopting a process view of organizations essential to becoming a successful manager?

3. In your own words list the characteristics that distinguish e-Portals form regular web sites?

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Operation Management: What is a business process why is adopting a process view
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