Question 1: What is a balanced scorecard and how can it be used to measure organizational performance? Describe the measures and give examples to demonstrate your understanding.
Question 2: List and describe the five elements of emotional intelligence. Then reflect on which one of the five elements of emotional intelligence, which one do you see as your strength? Which one do you see as your weakness? Be sure to explain your answer.
Question 3: List and define each of the four steps in the control systems process and explain why each are important to reaching goals. Use examples to demonstrate your understanding.