1. What involvement do supervisors typically have with plans?
a. supervisors formulate the plans
b. supervisors execute the plans
c. supervisors write the plans
d. supervisors conceive the plan
2. What are management rights sometimes referred to as?
a. legal limits
b. a collective bargaining agreement
c. scope of authority
d. power of attorney
3. A worker asks to work through his afternoon break and leave 15 minutes early to see his daughter try out for the Olympic team. She stands a good chance of making it. What should the supervisor do and why?
a. deny the request because exceptions should not be allowed
b. grant the request because this is a rare occurrence
c. deny the request because Olympic tryouts are held every four years
d. deny the request because someone can record her tryout
4. You feel you have better things to do as a supervisor than check on when your workers return from their 15-minute break and half hour lunches. Now you notice the breaks are about 25 minutes long and lunches are at least 45 minutes. What, if anything, should you do and why?
a. 4nothing, this is just an example of good flexibility
b. nothing, because tracking this would not be a good use of your time
c. there is nothing you can do because now you have set a precedent of allowing this
d. monitor and enforce the times because this has gotten too far from the norm
5. What is power?
a. the strength to impose the company will on others
b. dedication to following all company rules and policies exactly
c. the ability to command resources
d. talking people into doing what you wan
6. What power do supervisors generally possess?
a. all supervisors possess all six types
b. charismatic power and legitimate power
c. legitimate power, some coercive institutional power, some reward power
d. expert power, reward power, and some charismatic
7. What is the one best way to influence others?
a. use every approach possible and never give up
b. flattery will get you everywhere
c. have a logical reason
d. let s make a deal - bargain
8. A little more than half of your workers sign a petition stating they want longer breaks and two of them deliver their demands and say that if you do not agree they will take the petition to your manager. What should you do?
a. given them what they want, but only those signed the petition
b. give them what they want but give those that did not sign the same thing
c. do nothing; let your manager decide
d. stick to the regular, company approved breaks