What interventions would you make to reduce management turnover?
How would these interventions be different if you were trying to reduce nonmanagerial turnover?
Following the success of the mot ion picture Forrest Gump, Bubba Gump Shrimp company opened its first restaurant in 1996. Today, they have grown to over 30 locations. The importance of employee relations at the restaurant chain is demonstrated by awards such as the 2005 nations restaurant news NRAEF spirit reward for excellence in hiring, training, retaining and developing employees. The company specializes in shrimp but also has items such as fish, ribs, mahimahi. Each restaurant also contains a store in which customers can purchase forrest gump souvenirs as well as seafood to prepare at home.
In addition to traditional benefits, the kitchen staff receive a free meal each day and all employees get 50% off meals for themselves and up to three guests when they are not working. Managers receive two weeks of vacation to start and four weeks after 10 years. They are a part of a bonus program that allows them to earn up to 200% of their potential. The company uses salary surveys to ensure that their pay and bonus is competitive.
The president of bubba gump believes that one of the secrets t0 success is to have minimal management turnover. In fact, his focus on turnover has been so successful that he has not had a general manager leave in 3 years and he has decreased management turnover from 36% to 16% in two years.