Discussion
1) Read the article " 8 Core Beliefs of Extraordinary Bosses"
What insight have you gained from this article?
How would you position yourself against the 8 issues that were brought forward in the article? (uploaded the article)
2) Why is customer service being viewed as the key leverage point for marketing these days? Think about yourself as a "customer" and what influences your buying behavior? What has Victorias secret done in the area of customer service that sets them apart from others and have they implemented a CRM system internally?
Attachment:- Article-8_core_beliefs_of_extraordinary_bosses.pdf