Problem
You supervise a sizable group of people, perhaps 20 or more employees, including a number of individuals who do different jobs but are in the same labor grade or on the same pay scale.
For example, maybe you work in food service where you have a general category that could be called food service aide, but within that category there are three or four different jobs (e.g., food preparation aide, cafeteria aide, dining room aide, or tray line worker).
Or perhaps you supervise in the patient billing division of accounting where your employees have three job titles - outpatient biller, inpatient biller, Medicare biller - that are all on the same pay scale.
i. Is cross-training for everyone? Why or why not.
ii. What information would you need a successful cross-training plan?
iii. How would you approach an employee who is unwilling to cross-train?