Problem
Instructions: Read the article, Dealing with Difficult People, and review the resources on Nonviolent Communication (NVC) in the module. Plan, organize, and practice your video content. Keep your video to four minutes or less while you address the following components:
1) Briefly share an experience you have had with one of the "difficult" personalities outlined in article. The experience could be one in which you were directly involved, or one in which you were an observer. Ideally, your scenario will be from a clinical experience or healthcare-related employment; however, it could also be from your personal or family life. Please do not use actual names. Address the following components:
a) Provide background to help set up the interaction you witnessed or were involved in. For instance, where did the interaction take place, who was involved, what precipitated the event, etc.
b) Describe how the person behaved, using specifics from one of the "difficult" personality types in the article. What impact did the behavior have on those around them? How did others respond? Was the response constructive or harmful? Why?
2) Using the principles of nonviolent communication outlined in this resources, provide an example of a response to the difficult person using NVC language. Ensure that you identify and illustrate the steps outlined in the NVC process.
The response should include a reference list. Using double-space, Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.