What if things go bad, and service recovery needed, Other Management

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What if things go bad, and service recovery needed

Question: When things go bad, and service recovery is needed, which of the following will be important? Listen to the customer empower front line employees express sincere understanding that the customer is upset all of the other options are important to quality customer service recovery

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Other Management: What if things go bad, and service recovery needed

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Other Management: What if things go bad, and service recovery needed

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