Problem
As a manager of a restaurant you are handling a issue of a new communication policy where you are letting them know that now only manager will be handling to customer complaints and reviews.
1) [ANNA] So you'll look into complaints before replying, which will involve speaking to us?
2) [TOM]: What if the complaint is false, too? Then, what happens?
3) [MARY]: What if we disagree on whether the criticism is justified?
4) As a manager address their issues and obtain agreement on the procedure for managing feedback and complaints.