Assignment
*Company: Chinese Company in US, 98% of employees are Chinese immigrants
*People involved in the situation:
Marketing manager of the marketing department
Jaiyi, Ting Teng: marketing specialists, Chinese immigrants
Chante: new staff, contractor, African American woman
*Situation: take Chante out to thelunch to get to know her and introduce the company
Jaiyi made a comment that they had client who was African American that have bad reputations while in the customer service. She mentioned that African American should not sit in the front sit of the bus and the company should not hire African American employees. She made this comment with joking manner. However, when Chante heard that, she was upset and felt offended but did not tell anyone.
Marketing manager intervened in trying to change the subject but Jaiyi did not stop taking about this sensitive subject. She continued this conversation with Ting Teng in native Chinese language making Chante uncomfortable in the very first day of work.
*Consequences:
As a manager of the marketing department, she tried to tell Jaiyi that what she said was inappropriate in that situation. As it was Chante's first day of work, it was important to tell her that this is not normal atmosphere or occurrence inside the company. As she was a contractor, she could leave the company if she did not like the company.
She understood that Jaiyi came from other culture and she lacked historical knowledge and linked wrongly to personal situation. It was poor decision making of Jaiyi but she did not understand the American history and what is not proper to say in America. (lack of awareness)
Also, manager, herself, made a comment that she was responsible for staff's conduct and must implemented racial discrimination class at the first place.
*Actions taken:
implement new rules for diversity
1.verbal warning
2.implement racial discrimination class
3.let employee go out - C level decision
= trying to teach and train employee rather than punishment
Marketing manager tried to have series of changes to discrimination policies for better working environment in diverse culture. When speaking in English, she tried to ensure that everyone is on same page on what they meant.
*Results:
CEO giving all responsibility to marketing manager as she was at the situation
CEO made a comment to fire Jaiyi.
However, marketing manager decided to keep Jaiyi as she is talented and have capability of working in her positon
Marketing manager did not accuse Jaiyi for this situation and tried to understand cultural background difference. She tried to train Jaiyi that her comments to new co-worker is not accepted in American culture.
++What if Chante tell this occurrence to the company.
1. Jaiyiwould be liable
2. action against Jaiyi would be taken
however, it is not necessarily needed to dismiss her, they are trying to correct people's mistake rather than giving punishment.
*Marketing Manager's perspective:
being a minority in the company, difficult to settle down the situation as a manager.
She, herself, was a minority in the company.
++ Ex)young man intern, reserved and quiet, did not have backgrounds or skills that they were looking
Marketing manager reported to CEO that he is not qualified for actual job in the company but CEO made a comment that "he is cute" and she should hire him
->CEO meant that the intern is young and passionate everyone has to be in the same page, making sure that same message is delivered
Ex) taking nap in the company: it means that workers are working hard and it is fine for employees to take nap for refreshment. However, it is perceived as lazy and unmotivated working behavior for American perspectives.
->two different culture clash
++Gender Issues
Organizational Behavior
1.Values(work hard, team work vs. personal value)
2.Diversity
3.Communication (miscommunication with different message delivered)
4.Decision making.
Attachment:- Case-Study-Paper-Google-Docs.rar