Problem
Austin Memorial Hospital has a reputation for having the lowest turnover rate among the four hospitals located in the area, even though its average wages are approximately 20% lower than those offered by its competitors. In addition, Austin Memorial has the highest rate of employment engagement. Interestingly, Harley Hospital, which provides the largest compensation and benefit packages in the area, has the highest rate of turnover and the lowest rate of employee engagement. Mark Shitake, a human resource consultant hired by Harley Hospital to study its recruitment and retention patterns, concludes that Harley Hospital employees including its leaders and managers, lack commitment and training.
Task
• What does Mark Shitake mean by his statement? What should he recommend Harley Hospital to do to enhance employee and leadership commitment, retention, and training?
• Using the above information of the pros and cons for both hospitals, what are some areas of development both hospitals can use to increase staff morale, retention, and training opportunities?