Problem
Activity: Comprehensive Performance Measurement
Review and analyze the comprehensive performance management reporting package for the CSERV- Enhanced Customer Service program.
1) Program Level:
a) What is the approximate calendar schedule variance (determine based on planned earning for each month).
b) What do you think is a realistic EAC for the program both inn terms of pounds (British current symbol) and workdays? You may want to calculate some statistical EAC's to help you (show work).
c) How much of the pounds cost variance due to workday variances and how much is due to average pounds/workday variances.
2) Business Capabilities:
a) Which is the biggest problem are in 3. Business Capabilities as far as performance against budget?
b) Which is the biggest problem area in 3. Business Capabilities as far as performance against Schedule?
3) Service Changes
a) What has been the trend of performance against budget since work started on this control account?
b) What has been the trend of performance against schedule since work started on this control account?
c) What is do you feel is a realistic EAC for this control account ( in workdays).
4) Credit Checking
a) What has been the trend of performance against budget (inn both financial and workday terms) since work started on this control account?
b) What has been the trend of performance against schedule since work started on this control account?
c) What is the appropriate calendar schedule variance for this control account?
d) What is do you feel a realistic EAC for this control account (in workdays).