Homework: Organizational Ethics
Organizational Problem - Unethical sales practices in banking industry
For this homework, you will create an Excel spreadsheet that summarizes the data collection you have completed. The spreadsheet should indicate the date on which particular data were collected, the source of the data collected, the type of data (qualitative or quantitative), and a one or two sentence summary of the data findings.
Part I:
The first step in data collection is to conduct research. You are looking for specific, measurable data (statistics and numbers) related to how the problem is affecting the organization. This information should be recorded in the form of a chart or graph that presents the data so key decision makers can see the "cost" of failing to address the problem. Use the study materials for assistance with creating Excel graphs and charts that can be used to illustrate your findings.
Part II:
Next, conduct additional research to learn what has already been done to address this problem within the organization. Ask questions and interview individuals who assisted with the implementation of previous solutions used to address the problem. Prior to meeting with individuals, develop a list of questions about previous solutions. Consider factors such as customer importance, efficiency, quality, employee satisfaction, and cost effectiveness. You will want to make sure you ask questions that allow you to gather measurable data and include information about how successful previous solution options were in addressing each of the problems. When you have completed your research, the findings should be summarized in an illustration using at least one chart or graph that represents the data you have collected. Use the study materials for assistance with creating Excel graphs and charts that can be used to illustrate your findings.
Part III:
The last step in determining potential solutions is to conduct external research. Using Internet and industry resources, research ways other companies have addressed this issue or one very similar to it. Look for specific information related to the customer response, efficiency, quality, employee satisfaction, and cost effectiveness of solutions others have implemented. Find at least five potential solutions you can consider for solving the problem you have identified. Your goal in conducting this research is to find practical examples and measurable data related to how other companies, and related industries, have resolved the same problem or one very similar to it. When you have completed your research, the findings should be summarized in an illustration using at least one chart or graph, representing the data you have collected. Use the study materials for assistance with creating Excel graphs and charts, as this will help illustrate your findings.
Note that as part of the research process, taking the initiative to speak with management and then requesting and reviewing business metrics and operations reports will allow you to find the data you need for the project while also showing your employer that you can be proactive and use critical thinking to solve problems within the organization.
Format your homework according to the following formatting requirements:
(1) The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
(2) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
(3) Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.