Essay Homework: KPIs and Critical Success Factors
In Section 4.6 of the textbook, Kerzner (2017) sates "Without a good understanding of a KPI, project managers may end up with an improper selection process that works as follows:
1) Everything that is easy to measure and count is identified.
2) Sophisticated dashboards and reporting techniques for everything that is easy to measure and count are developed.
3) Then project managers struggle to determine what to do with the information." Kerzner (2017) adds "The nature of the project together with the agreed-upon definition of success and the CSFs determine which KPIs to use" (p. 139).
For this homework:
1) Interview someone you know who is currently working on a project (fictional).
2) Discuss the project success factors, what has been accomplished to date, what is left to be done, and what your interviewee thinks might increase performance on the project.
3) Find out what types of metrics are being used and if, in the opinion of the interviewee, they are useful.
In your written paper, consolidate what you learned in your interview and provide a synopsis of the information in less than one page. The interviewee may remain anonymous if requested. While the interviewee may remain anonymous, the organization should be an actual one with which you are familiar and noted in the paper. In the remainder of the paper, suggest whether the metrics being used are KRIs, RIs, PIs, or KPIs, and why, and if you were to recommend a change to more effectively report on the project what KRIs, RIs, PIs, or KPIs would you suggest.
Format your homework according to the following formatting requirements:
(1) The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
(2) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
(3) Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.