1) Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
AI 9000
TL 9000
QS 9000
AS 9000
2) What is one analytical tool common to all quality improvement programs?
Pareto charts
Continuous improvement
Management by fact
Kaizen
3) What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?
Third party
First party
Fourth party
Second party
4) Who is responsible for performing the first-party certification audit for a supplier firm?
Firm
Certifying agency
Suppliers
Customer
5) An opportunity flow diagram would best fit in which DMAIC category?
Define
Analyze
Improve
Measure
6) ISO 9000 is primarily concerned with what type of quality management standards?
Business-to-consumer transactions
Environmental
Suppliers to the automotive or telecommunication industries
· Business-to-business commerce
7) A fishbone diagram might be found in which DMAIC category?
· Define
Improve
Measure
· Analyze
8) What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?
ISO 14000
ISO 2000
ISO 9000
QS 9000
9) What is a reason that a company may pursue ISO-9000 certification?
Certification provides a company with unlimited legal liability protection
Certification is required by most insurance agencies
Certification is required by the European Community to show that a firm has used appropriate standards
Certification provides competitive advantage in the global markets for suppliers
10) What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
First party
Second party
Fourth party
Third party