What factors would help you decide whether to write a memo, send an e-mail, try instant messaging, make a telephone call, leave a voice mail message, or deliver a message in person?
If you have used both e-mail and instant messaging, do you agree or disagree with the following statement: "I use e-mail because it allows me to research, to rewrite, to send when I'm ready, and to save a paper trail. I don't use instant messaging because it's Return Receipt [message option in e-mail] on steroids. It's an imposition! It's an interruption!"