Problem
A managed care patient calls the medical clinic requesting a different antihistamine because she "has seen an ad on TV" and knows "this medication is the one for me because it causes fewer side effects." You know the medication costs times as much as the generic, over-the-counter drug that she is currently taking.
a) Who should decide on this issue?
b) What factors should influence the decision?
c) Can you think of other ways to handle situations such as this? Explain.