Assignment task: Respond to the following scenarios:
a. Malcolm calls the medical office because has been waking up with a severe headache for the last 6 days. At first, he thought he had had too much to drink at a weekend party, but even after drinking no alcohol for the whole week, he's still suffering. Yesterday, he found that the headache did not go away as the day progressed, and he started to notice some tingling and numbness in his right arm. He is angry and yelling on the phone because he was put on hold for 10 minutes.
What factors may be impacting Malcolm, causing him to behave aggressively?
How should the MOA respond to Malcolm's behaviour?
b. Ranjit's son Mohan usually attends appointments with him because Ranjit's English is very weak. Mohan is able to act as an interpreter to ensure Ranjit has all his questions answered and understands the physician's instructions. Today, Ranjit had to come to the office alone because his son had an exam at school. He seems very unsure and concerned.
What could the MOA do to make sure the office staff is able to communicate effectively with Ranjit?
c. Morgan has a difficult time dealing with Fernando Oliviera. He comes for appointments every other week and is trying to lose weight. He currently weighs over 500 pounds. He is pleasant on every visit, but Morgan has been raised to believe that those who are overweight are lazy. She tries to avoid him when he visits the clinic.
How could Morgan's attitude affect Fernando's care?
What could Morgan do to improve the therapeutic relationship with Fernando?