Problem
i. What do you think of Southwest's efforts to promote diversity and inclusion?
ii. Compare and contrast this approach with your current employer (or another organization that you know well). Are the diversity and inclusion efforts similar or different? In what ways?
iii. What expectations are being set by Southwest (as the employer), about how people will be treated in the workplace?
iv. How do you think employees would react if Southwest is unable to deliver on all or some of these expectations?