One of your supervisors barges into your office and demands a meeting with you and proceeds to sit down without waiting for your response. He proceeds to inform you how dissatisfied he is with the company and specifically with you as the department manager. He feels you do not set clear goals with deadlines and as such, does not know how to prioritize his work. Additionally, your involvement in the day-to-day operations is nonexistent and his employees do not feel that you care about them, their work, or the customers. No one hears from you except to listen to your complaints when performance drops. You provide no encouragement or feedback of any kind to inform them of their work quality.
What emotions do you think you would feel as a result of your supervisor's complaints and given what you know about your listening style, would your emotions influence your response? Think about this before answering and be honest. answer must be more than 300 words
Is there a way for you, or anyone, to improve their listening style? If so, how would you deal with your supervisor and employees differently, if at all? answer must be more than 300 words
Do not answer using bullet points. Also, please make sure to provide clear evidence that you have read the chapter by underlining and bolding vocabulary and/or theories used in Chapter 8 from the textbook Organizational behavior, A practical, Problem-solving Approach 2nd edition Kinicki and Fugate, publisher McGraw-Hill Irwin.