Question: Select all that apply What elements of leadership help to make market-driven strategic planning effective? Multiple select question. The organization's culture is supportive of a customer-centric philosophy. Upper management invests in resources to make market-driven strategic planning work. The CEO and others at the top of the organization set a positive tone through a customer-centric business philosophy. Market planning is not seen as a day-in, day-out activity, but rather a process that is used only when needed.