What does this award signify and how do you as a consumer, Operation Management

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What does this award signify and how do you as a consumer

So severe was the quality shortfall in the United States that improving it throughout industry became a national priority, with the Department of Commerce establishing the Malcolm Baldrige National Quality Award in 1987 to help companies review and structure their quality programs. What does this award signify and how do you as a consumer react to this information when making purchasing decisions?

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