Problem
Lauren has been writing reports for her supervisor, Kevin. Kevin signs his name to the reports and gives Lauren zero credit. Although Kevin, treats Lauren well in all other ways, she is increasingly irritated about not getting credit. In today's meeting, Mr. Palmer praised Kevin for his outstanding end of quarter report. Lauren clapped and said congratulations to Kevin, as everyone did, but soon her eyes filled with tears, as she slouched in the chair and stared at the wall to evade the stares of others. Lauren decides to address Kevin.
i. What are Lauren's nonverbal symbols?
ii. What do they do to her verbal symbols?
iii. What does this reveal about her true feelings?
iv. What is the communication direction from Lauren to Kevin?