Problem
It has long been said that the practice of any medical profession must be a "heuristic process." What does that mean to you, and how will you integrate this understanding into your own practice of healthcare management?
As a healthcare leader, you will be primarily interested in measuring clinical performance in terms of outcomes. Aside from the fact that your facility accrediting agency (Joint Commission on Accreditation of Healthcare Organizations - JCAHO) requires you to measure outcomes, what are some other reasons that this is so important? What are the key dimensions that you will want to include in your ongoing assessment of clinical performance?