Question 1. For communication at work, are listening skills important? If so, provide multiple reasons. How would you describe your listening skills? Is listening the same as hearing? What is selective hearing?
Question 2. What does 'professional demeanor' mean to you? How is nonverbal communication part of your professional demeanor, and the image you portray to others? Is your message always consistent, between your professional demeanor and your nonverbal communication?
Question 3. To create a professional document, do you first create a draft of your work? What is a draft? How do you move from one version of a draft, to the next? How do you know when you work is completed, and is no longer a draft?
Question 4. For a business letter, what are some ways 'tone' can be misunderstood? What can you do to avoid this possibility for miscommunication when writing a letter?