This is related to Personnel Management and Customer Service in Supply Chains
(1) What does it mean to have a learning culture within an organization? How would you as a supply chain manager facilitate such culture within your organization.Please name the focal organization for which you are providing the explanation.
(2) Mr. Jim Perkins, a consultant in private practice, once stated as follows: “People are born to be leaders, they cannot be trained to become leaders”. Do you agree with Mr. Perkin’s statement? Clearly explain why or why not.
(3) Can we avoid service failures? Using suitable examples for companies with which you are very familiar, clearly explain why or why not. Please provide the name of the organization for which you are providing the description.
(4) Using suitable examples, clearly distinguish between the concepts of “Service Recovery” and “Service Guarantee”. Also, explain the potential impacts they can have on supply chains.