What do you think was the most critical action taken by


(1) What do you think was the most critical action taken by Ellison and his top managers? Why?

(2) Describe the elements of the change process visible in this challenge. What caused problems? What were the solutions?

(3) If you were a salesperson for Oracle, how would you have felt about this change?

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Business Management: What do you think was the most critical action taken by
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