Assignment Task: Consider the following situation and answer how you would handle it.
Situation: It is Monday morning at 6 am. Your produce order just arrived and you are checking it in quickly so it can be distributed to your staff for prep for lunch service. You ensure all the items are there, sign the invoice, and send the delivery guy off.
About an hour later, two of your kitchen staff approach you to tell you they found some rotten Roma tomatoes in the middle of the case you just received, the romaine lettuce is wilted and brown. Also, the bag labeled cilantro is actually flat-leaf parsley.
What would you do in this situation to correct the problem?
What do you think the production company should do? Why?
Are they required to do it? Why or why not?
What will you do differently next time?