Discussion Post
At one point or another, many people have experienced the accidental email. Maybe you sent an email, and then realized that you sent it to the wrong person, or included incorrect information, or maybe you forgot to attach something. As a professional, you must be especially careful about the messages you send, whether in email, social media, face-to-face, over the phone, or any other type of interaction or correspondence. A simple typo, or even a slight misunderstanding can change or undermine the purpose of the message and possibly a critical relationship.
To prepare for this Discussion:
A. Review this week's Learning Resources, especially:
a. Kumar, M., Parashar, A., &Prashar, S. (2016). When the tone of an email went wrong [Case Study]. Harvard Business Review.
B. Consider the difference between intent and reception.
C. Consider the times when email may or may not be the best way to communicate.
Note: It might also help to consider text messages.
Post a cohesive response in which you:
a) Describe a time when you sent an email that was not received well. As an alternative approach, describe a time when you received an email and misunderstood its intent. If neither scenario has ever happened to you, describe one in which someone you know experienced one of these situations.
b) What do you think led to the misunderstanding?
c) Describe what happened as a result of the misunderstood email.
d) Explain how this communication may have been made clearer and thus avoided any misunderstandings or problems. Include your evaluation of whether email was the most appropriate means to communicate the message.
e) Describe the important things to consider when communicating with people using email or other asynchronous methods as a sender and as a recipient.
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.