Problem: Customer Service
Part I:
From Chapter 10 in your textbook, read the background about the multinational package delivery company that is well-known from its brown trucks. Then, answer the following question in a 1-page document:
What do you personally know about this company, and how does this impact your perspective of the company as a current or potential customer?
Part II:
You will combine the work you have done thus far in this course to create a visual picture of what defines customer service excellence. Describe how all of the previous material could or should be used to inform your newly hired HR manager about how customer service should be done at your company. You are being promoted to Vice President, and you want to make sure that your legacy of great customer service continues when you move up to your new position. Complete the following:
Create a PowerPoint presentation of 12 slides with content that can be used to teach concepts related to customer service excellence.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.