Discussion
Come up with any type of story, I'll adjust to it afterwards
In this module, we study email as a source of workplace friction. Think of an example from your own work (not personal) experience, in which some form of message created a conflict. Think of a single example, not several.
What do you believe created the conflict: choice of words, tone, format, or something else? If there were two or more factors, discuss their relative importance. How could the conflict have been avoided?