PPT Assignment: PowerPoint Case Study Business Class Vendor Management
Your presentation, outline the following:
i. Provide an overview of the KPIs and supporting performance metrics that paint a full picture of the health of our outsourced servicing network.
ii. What differentiates topline vs leading KPIs?
iii. Create a weekly business review (WBR) framework that enables us to holistically understand the vendor networks' performance against key servicing performance measures.
iv. What should we measure at the network level vs vendor partner level? Why?
v. Build out a roles & responsibilities framework across key areas of vendor management that outline different responsibility/accountability lines across Vendor Management, Vendor Partners, Workforce Management, Training & Quality, and other key departments that would need to be leveraged if/when servicing metrics are missed in order to identify root cause and enable the creation of remediation plans that address the shortfalls
Format your assignment according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.