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What could the chungs have done differently to possibly

After reading article Dry Cleaners answers the following questions

What could the Chung's have done differently to possibly prevent this lawsuit?

Should stores offer this type of guarantee?

When you see a "Satisfaction Guarantee" what do think that implies about the service provider?

3) Please read the following article

https://www.qualitydigest.com/magazine/2000/sep/article/measuring-and-managing-customer-satisfaction.html# (Links to an external site.)

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Marketing Management: What could the chungs have done differently to possibly

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